Refund Policy

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Spendygo - REFUND POLICY

Last Updated: 2025-01-20

Operated by: Guang Xi Xi Yu Ke Ji You Xian Gong Si, Nanning District

Company Number: CR--

Phone: N/A

Email: support@spendygo.com

1. Refund Guarantee

We offer a 100% money-back guarantee on eligible subscription purchases when a refund request is submitted within 14 days of the initial purchase date, including eligible introductory or trial-period charges.

2. How to Request a Refund

To request a refund for your personal finance dashboard subscription, contact our customer support team with your full name, registered email address, order details, and a clear refund request:

We aim to review refund requests and respond within 48 hours on weekdays.

3. EU and EEA Customers

For subscribers residing in the EU or European Economic Area, in accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. This 14-day period starts when the subscription starts.

4. Introductory or Trial Period

The introductory or trial period is a paid access period for the Service. It may provide access to savings goals, investment views, budget overview, financial statistics, event scheduling, notes, sheets, projects, GenAI planning support, dashboards, reports, or other subscription features. After the eligible refund period, subscription charges are generally non-refundable unless our support team approves an exception.

5. Refund Timing and Method

If you use your right of cancellation, we will refund all eligible payments received from you without undue delay and, in any case, within 14 days of the date when we received notice of your decision to cancel the agreement.

Refunds are made using the same payment method used for the initial transaction. Spendygo.com will not issue refunds by cash.

Cancellation stops future renewals, but it does not automatically create a prorated refund for the remaining days in the current billing period unless required by law or approved by our support team.

6. Non-Refundable Cases

After the 14-day period, purchases are generally non-refundable and there are no refunds or credits for partially used billing periods. We may make an exception in some cases after review by customer support.

Refunds may be declined for accounts terminated due to violations of our Terms, misuse of the Service, fraudulent activity, improper chargebacks, or other conduct that creates security, billing, or compliance risk.

You cannot cancel an order for delivery of digital content that is not delivered on a physical medium if order processing has begun with your explicit prior consent and acknowledgement that you will lose your right of cancellation.

Customer support is open Monday - Friday, 9:00-17:00 (UTC), and will do our best to guide you and answer your questions within 48 hours on weekdays.